How to troubleshoot error code W20C20

Error code W20C20 on your SportyFit device indicates a connectivity issue that may arise from recent firmware updates. To resolve this issue, you can revert the firmware to a previous version. Follow the three simple steps below to complete the process.

Steps to Resolve Error Code W20C20

Step 1: Access Firmware Settings

1. Open Settings: Navigate to the "Settings" menu on your SportyFit device.
2. Select About: Scroll down and select "About" or "Device Information."
3. Firmware Version: Look for the "Firmware Version" option to check your current firmware.

Step 2: Revert to Previous Firmware

1. Firmware Options: In the "About" menu, find the option labeled "Firmware Update" or "Firmware Reversion."
2. Select Revert: Choose the option to revert to the previous firmware version. Confirm your selection when prompted.
3. Follow Instructions: Follow any on-screen instructions to complete the reversion process. This may take a few minutes.

Step 3: Restart Your Device

1. Power Off: After the reversion process is complete, power off your SportyFit device.
2. Wait: Leave the device off for at least 30 seconds.
3. Power On: Press the power button to turn the device back on.

Additional Support

If the error code W20C20 persists after reverting the firmware, please contact SportyFit Customer Support for further assistance. Provide them with details of the troubleshooting steps you have already taken.