How to return your health and fitness wearable device

We strive to ensure your satisfaction with our products. If you need to return your health and fitness wearable device, please follow the steps below:

Step 1: Verify Eligibility
1. Check Our Return Policy: Ensure your product is eligible for return within 30 days of purchase.
2. Proof of Purchase: Have your receipt or order confirmation email ready.

Step 2: Initiate the Return
1. Contact Customer Support: Reach out to our customer support team via phone, email, or through our online portal.
2. Provide Necessary Information: Be ready to share your order number, reason for return, and product serial number.

Step 3: Receive Return Authorization
1. Get Your RMA Number: If your return is approved, we’ll issue a Return Merchandise Authorization (RMA) number and provide detailed return instructions.
2. Follow Packaging Instructions: We’ll guide you on how to properly package your product to avoid damage during shipping.

Step 4: Ship the Product
1. Use the Prepaid Shipping Label: If applicable, we’ll send you a prepaid shipping label. Otherwise, we’ll provide instructions on how to ship the product back to us.
2. Secure the Package: Include all original accessories, manuals, and packaging materials.

Step 5: Inspection and Processing
1. We Receive Your Product: Once we receive your product at our return center, we’ll confirm its receipt and start the inspection process.
2. Product Inspection: We’ll check the returned product for any damages or missing components.
3. Return Approval or Rejection: If the product meets our return criteria, we’ll approve the return. If not, we’ll notify you of the reason for rejection and next steps.

Step 6: Refund or Replacement
1. Receive Your Refund: If your return is approved, we’ll process the refund to your original payment method. This typically takes 5-7 business days.
2. Get Your Replacement: If you chose a replacement, we’ll ship the new product to you and provide tracking information.

Step 7: Confirmation
1. Confirmation Email: We’ll send you an email to confirm that your return has been processed and your refund or replacement is on its way.
2. Share Your Feedback: Optionally, let us know about your return experience so we can continue to improve our customer service.

If you have any questions or need further assistance, please don't hesitate to contact our customer support team. Thank you for choosing our health and fitness wearable device.